Communication with Oxted School

TOP TIPS FOR COMMUNICATING WITH OXTED SCHOOL

School life is very busy, and we are not always able to reply to emails straight away. However, we will aim to respond to your email within 2 working days

Parent meetings with staff are by appointment only, and normally require 2 working days’ notice. If you wish to speak to a member of staff, in person, please contact them directly to book an appointment. 

Our staff work very hard, and it is important that they are allowed to have a personal life as well. We are encouraging staff to try and have a better work/life balance. Therefore please be aware that they are unlikely to look at emails before 7.30am and after 6.00pm during the week, and not at all at weekends or during holidays.

If you have a concern, it is always best to go to the Head of Department or the Head of Faculty rather than directly to the teacher. The concern can then be investigated and resolved for you.

Please copy our Communications Officer Mrs Kent (claire.kent@oxted.thpt.org.uk) into the emails that you send. This helps us to have an overview of what is happening across the school.

If you are upset by something which has happened at school and want to contact us to get the problem sorted out, we would ask that you ‘count to 10’ before writing and sending your email, and please make sure the tone and content of the email are professional and objective. We understand that your child’s education can be a highly emotional subject, but it is important that our staff do not receive any overly personal, accusatory, or aggressive emails. These will be automatically forwarded to a member of the Senior Leadership Team.  

Our staff really do love getting positive feedback. If there is something that a member of staff at
Oxted School has done which you are really happy with, please do let them know (thankstaff@oxted.thpt.org.uk)